Refund Policy for Downloadable Products
Thank you for purchasing our digital products. We strive to provide high-quality content and a seamless downloading experience. However, we understand that sometimes issues may arise. Please review our refund policy for downloadable products below:
1. Eligibility for Refunds – We offer refunds for downloadable products under the following conditions:
Corrupted Files: If the file is corrupted or cannot be accessed after download.
Incorrect Files: If you receive a different product than what you purchased.
Technical Issues: If technical issues with our website or download process prevent you from accessing the file.
2. Requesting a Refund – To request a refund, please contact our customer service team within 14 days of your purchase. Include the following information:
Your order number
A description of the issue
Any error messages or screenshots, if applicable
3. Evaluation Process – Upon receiving your refund request, our team will review the details and determine if your request meets the eligibility criteria. We may contact you for additional information or troubleshooting steps.
4. Refund Approval – If your refund request is approved, we will process the refund to your original payment method within 7-10 business days. You will receive a confirmation email once the refund has been issued.
5. Non-Refundable Situations – Refunds will not be issued under the following circumstances:
Change of mind after download
Accidental purchase
Failure to download due to lack of technical capability or unsupported devices
6. Contact Us – If you have any questions or need further assistance, please contact our customer service team at contact@antoniosaint.com.
We appreciate your understanding and cooperation.